For Australian businesses that live on enquiries
Someone rings. Nobody picks up. They ring the next business on the list. We build and run the system that closes that gap: a text goes out in your name in about 30 seconds, and the follow-up keeps going until they book. You just answer the people who reply.
Free, no obligation, about two minutes. We start two new builds a month.
Built for businesses getting 30 or more enquiries a month, where a new customer is worth $500 or more. Not sure if that’s you? The quiz tells you.
Illustration. “Your Business” stands in for your own name. Some steps depend on your plan, and timing is typical, not a promise for every message.
Three steps. No pressure at any of them.
Someone rings. It’s urgent, or it feels urgent. Nobody picks up, and a stranger won’t leave a voicemail. They go back to Google and ring the next name. By morning, they’ve booked.
You send a quote. By Friday, nobody’s thought about it again. The customer never said no. Nobody asked again.
Phone, web form, Facebook, Instagram, WhatsApp. Five doors, and one busy person checking them when they can. Enquiries fall between them, and you only notice when the month comes in light.
Here’s the part that hurts. You already paid for that call. The ads, the website, the Google listing, the word of mouth. The only thing missing was someone free to answer.
None of this is your team’s fault. If an enquiry depends on someone being free at the exact moment a stranger gets in touch, some will slip, however good your people are. That’s the gap we close.
Put in your own numbers. It’s simple arithmetic on your answers, so it’s a rough picture, not a forecast. Start with the examples and change them to yours.
Roughly
or $36,000 a year in first-year customer value that never reaches you.
Find out where yours slipThis uses your numbers and your assumptions. It’s revenue, not profit. We can’t promise to recover any set amount, and results vary by business.
This is also how the quiz scores you, so you’ll see these five names again on your result. Your team keeps working the way it does now.
Calls, web forms, texts, Facebook and Instagram all land in one inbox. Nothing hides in a channel nobody checked.
A call rings out, or an enquiry lands at 9pm. A text goes back in about 30 seconds, in your name, and your team gets a nudge.
Someone enquires and goes quiet. You send a quote and hear nothing. We follow up in plain text and stop the moment they reply or book.
No-shows and cancellations get a rebooking text. Cold enquiries get another opening. A person steps in when one’s needed.
Past customers get reminders, win-back messages and requests for reviews and referrals. Every message carries your business name and a working unsubscribe.
The software is the easy part. Making it fit your business and keeping it working is what you’re paying us for.
Which one leaks most for you? The quiz will tell you.
Find out in two minutesTake the quiz, run the demo with your own business name, or ring the demo line. Nobody calls you unless you ask.
13 quick questions, about two minutes. See where enquiries slip through your business and what to fix first.
Pick your type of business and a situation. Type your business name to see it in your words.
Sample messages. Yours are written for your business and approved by you before anything goes live.
Call it, don’t leave a message, and watch your phone. You’ll get one text, and that’s it unless you reply.
Every plan includes a live dashboard in your own login. Convert and Grow also get this as a monthly report, with a review of what to fix next.
Example figures to show the layout. They are not a real client’s results.
If we’re not the right fit, we’ll tell you on the first call.
Built for dental and orthodontic clinics, trades, allied health, education and migration agencies, and professional services.
Three plans, and each one picks up where the last one stops. Every plan covers one location, with unlimited staff logins and the mobile app. Not sure which? The quiz recommends one.
Stop enquiries slipping through.
For businesses that mainly need every call, form and message answered fast and kept in one place.
Work every enquiry until your team has had a real shot at booking it.
For businesses where quotes, no-shows and slow replies cost real money.
Get more from the people you’ve already paid to find.
For businesses with repeat customers or a list of past enquiries.
From $1,250 a month plus GST, plus a one-time setup fee that depends on your plan. Pay yearly and get two months free. Messaging and call costs are billed at carrier rates plus a handling fee, itemised on every invoice. Each plan has a fair-use allowance of new enquiries a month, stated in your proposal. Extra locations, calendars, a website and one-off campaigns are quoted in your proposal.
The first five businesses lock in a founding rate for twelve months. In return, you agree to a before-and-after case study and a short testimonial. When the five are gone, the offer’s gone.
If we fall short on these, here’s exactly what happens.
Your monthly fee starts the day you go live, not the day you sign. If we’re not live within 14 business days of getting what we need from you, your first month is on us.
Every call and enquiry that reaches your system gets a reply within 5 minutes, day or night, and every reply is timestamped in your inbox. If we miss one because of a fault on our side, we fix it within one business day and take 25% off that month’s fee.
Month-to-month with 30 days’ notice, and a free export of your data when you go.
Calls and enquiries count once they reach the system. If call forwarding is switched off or changed on your side, those calls aren’t covered, and carrier or platform outages are excluded. Full terms are in your service agreement.
You keep your software, your phone number and the way your team works. We handle the stretch where someone is still deciding whether to call you. Once they’re a customer, they live in your own systems.
| What we hold | What we never hold |
|---|---|
| Contact details | Client files or case notes |
| Enquiry messages | Clinical, legal or financial records |
| Booking history | Call recordings |
| Message history | Payment card details (deposits go straight to your own payment account) |
If something breaks, anything that stops enquiries reaching you is acknowledged within 24 hours, and other requests within 2 business days (1 on Grow). Outages at third-party platforms are outside our control. Full terms are in your service agreement.
Every system is set up around your business: your questions, your calendar rules, your phone routing, your tone. That’s build work, and it takes two to three weeks, most of it spent testing against real enquiries.
Two a month is what we can start while finishing the ones underway and keeping response times tight for the businesses already running. If a month is full, you wait for the next one. We’d rather say that than start something we can’t finish properly.
Most businesses don’t lose enquiries because their work is poor. They lose them in the gap between someone getting in touch and someone being free to answer. We built ARQASystems to close that gap, and to keep it closed.
ARQA stands for Automated Response, Qualified Appointments. That’s the job: answer every enquiry fast, and hand your team an enquiry that’s ready to book.
Straight answers, including the awkward ones.
We’re a small Sydney business that makes sure no customer enquiry goes unanswered. When a call rings out or an enquiry lands after hours, our system texts back in about 30 seconds in your business’s name. It follows up the ones that go quiet, and hands your team what they need to book. We build it, run it and keep it working for a flat monthly fee.
It’s an automatic text that goes to a caller the moment their call goes unanswered. It says who you are, says sorry for missing them and asks what they need. The conversation starts before they’ve rung anyone else. Their reply lands in your inbox, and your team gets an alert.
No. Text-back is the first 30 seconds. Depending on your plan, the system also finds out what the customer needs, gets them booked, reminds them, chases quotes, rebooks no-shows and wins back past customers. We build it around your business and run it every month.
Plans start from $1,250 a month plus GST, plus a one-time setup fee. The exact figure depends on your plan and any extras, and you see it in writing before you commit. Messaging and call usage is billed separately, at carrier rates plus a handling fee.
For normal enquiry volume, it’s small next to the retainer. We estimate it from your real call and enquiry numbers before you sign, and it shows up as its own line on every invoice. Anything heavier, like a big win-back campaign, gets quoted before it goes out. No surprise bills.
No. Plans are month-to-month with 30 days’ notice. The setup fee pays for work done up front, so it isn’t refundable once the build starts.
Each plan has a fair-use allowance of new enquiries per month, sized for the businesses it suits, and your proposal states it in writing. If you go over, the system keeps replying. We never switch it off. We just talk about a volume pack or a bigger plan.
Yes. Pay for the year up front and you get two months free.
The first five businesses get a founding rate, locked for twelve months. In return, you agree to a before-and-after case study and a short written or video testimonial. When the five spots are gone, the offer closes.
Typically two to three weeks from kickoff, mostly configuration and testing against real enquiries. If we’re not live within 14 business days of getting what we need from you, your first month is on us.
Yes. Your published number stays with your own carrier and never moves. Calls forward to us only when nobody answers, and the reply goes out under your business’s name. If you leave, you switch the forwarding off.
The system forwards to and texts from a service number we set up. It stays ours, and if you leave it’s released after 30 days. We never ask you to print it on your materials.
It sits in front of it and doesn’t connect to it, so there’s nothing to break. Bookings go on a Google or Outlook calendar connected to the system, or the full enquiry goes to your team to put in the diary. Reminders run only for bookings on a connected calendar.
One bookable diary. If three people each take their own appointments, that’s three calendars. A single shared diary is one, however many people work from it.
The system sends automated messages that you write and approve. We don’t deploy AI chatbots or voice agents at this time, and we never pretend a message is from a person.
No. We chase the quotes you’ve sent, and we collect the details your team needs to prepare one. We don’t build or price the quote itself.
Every message is written for your business and signed off by you before it goes live. You can change any message later, and you can see every conversation as it happens.
A little. They get logins and a mobile app, and a short training session at setup. Day to day, they reply to the enquiries the system flags.
Anything that stops enquiries reaching you is acknowledged within 24 hours. Changes and other requests are answered within 2 business days, or 1 on Grow. Outages at third-party platforms are outside our control. Full terms are in your service agreement.
You do. Every contact, conversation and booking is your enquiry and customer data, and we only use it to run the service for you. If you leave, you get a full CSV export within five business days of the engagement ending, then we remove it from our systems. One thing to know up front: the platform we build on is hosted outside Australia. We confirm that in writing before you sign, so you decide with the facts in front of you.
No. The system holds contact details, enquiry messages, and booking and message history. It has no place for client files, case notes or clinical, legal or financial records, and we don’t record calls.
If you’d like your setup recreated in your own account, we scope it and quote a fixed handover fee. The data export is always free.
You do. Payments go straight into your own payment account. We set up the booking and payment link, but we’re never a party to the transaction and we never hold funds.
When your team marks a job or consultation as completed, the system sends a request for a Google review. Everyone gets the same link, and we don’t screen who’s asked. If your profession has rules about reviews or testimonials, we leave this off until you’ve confirmed your own position.
Campaigns go out under your business’s name, to people who contacted you about the service being offered, with your business name and a working unsubscribe on every message. We ask you to confirm the list is your own enquiry data before anything is sent, and we honour unsubscribes immediately. We don’t message people who haven’t dealt with you.
Often, yes, because the system holds only contact and booking details. Your advertising and confidentiality rules still apply, and you’re responsible for them. We set up messages and features to suit, and leave off anything you’re unsure about.
We’re built for businesses where one enquiry is worth hundreds of dollars or more and customers reach you by phone, form or message: dental and orthodontic clinics, trades, allied health, education and migration agencies, and professional services. Not sure? Take the quiz or ring the demo line. If we’re not the right fit, we’ll say so.
We’re based in Sydney and built for Australian businesses. We take enquiries from other countries case by case, because messaging and privacy rules differ.
Or test us first. Call 0495 055 553, don’t leave a message, and you’ll have a text back in about 30 seconds. That’s the product.